Service and warranty
Something not working? We’ll fix it.
Sometimes things do not go as intended. Often a few steps from the manual will solve it. If that does not work, let us know: you will hear from us within 1 working day.
- STEP 1Check the manualMost problems can be solved with the steps it contains.
- STEP 2Send us a messageWith your order number and what is going wrong.
- STEP 3We fix itWithin 30 days, you choose: a new one or your money back.
Warranty and returns
| First 30 days | Defective? You choose: a new unit or your money back. You send the defective unit back free of charge with a label from us. |
| 30 days to 2 years | First the troubleshooting steps from the manual. If it still does not work, we replace it. If replacement is not possible, or the new unit is also defective, you get your money back. |
| What we need | Your order number or proof of purchase, a short description and, if possible, a photo or video. |
| Not covered | Drop or water damage outside normal use, loss, and repairs you carried out yourself. |
This warranty applies in addition to your statutory rights and does not limit them. Bought online? Then you can always withdraw within 14 days of receipt. Bought via bol.com? You can also contact us through bol.com.
Contact
You will get an answer within 1 working day (Mon–Fri). In your email, mention where you bought it, your order number and what is going wrong.
info@makaroff.nl
Email us